Examining and Learning from Complex Systems Failures

Conventional wisdom blames “human error” for the majority of outages, but those failures are incorrectly attributed to front-line operator errors, rather than management mistakes By Julian Kudritzki, with Anne Corning Data centers,…

IT Chargeback Drives Efficiency

Allocating IT costs to internal customers improves accountability, cuts waste By Scott Killian You’ve heard the complaints many times before: IT costs too much. I have no idea what I’m paying for. I can’t accurately budget for IT…

AIG Tells How It Raised Its Level of Operations Excellence

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By Kevin Heslin and Lee Kirby Driving operational excellence across multiple data centers is exponentially more difficult than managing just one. Technical complexity multiplies as you move to different sites, regions, and countries where…

Meeting the M&O Challenge of Managing a Diverse Data Center Footprint: John Sheputis and Don Jenkins, Infomart

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By Matt Stansberry and Lee Kirby Driving operational excellence across multiple data centers is exponentially more difficult than managing just one. Technical complexity multiplies as you move to different sites, regions, and countries where…

The Calibrated Data Center:  Using Predictive Modeling

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Better information leads to better decisions By Jose Ruiz New tools have dramatically enhanced the ability of data center operators to base decisions regarding capacity planning and operational performance like move, adds, and changes on…

Avoiding Data Center Construction Problems

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Experience, teamwork, and third-party verification are keys to avoiding data center construction problems By Keith Klesner In 2014, Uptime Institute spoke to the common conflicts between data center owners and designers. In our paper, “Resolving…

Improve Project Success Through Mission Critical Commissioning

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Rigorous testing of data center components should be a continuous process By Ryan Orr, with Chris Brown and Ed Rafter Many data center owners and others commonly believe that commissioning takes place only in the last few days before the…

Data center design goals and certification of proven achievement are not the same

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On March 13, 2015, Data Center Knowledge published an article “ViaWest Accused of Misleading Customers in Las Vegas”. The following is excerpted from the article. ViaWest, the Shaw Communications-owned data center service provider, is being…

Proper Data Center Staffing is Key to Reliable Operations

The care and feeding of a data center By Richard F. Van Loo Managing and operating a data center comprises a wide variety of activities, including the maintenance of all the equipment and systems in the data center, housekeeping, training,…

Empowering the Data Center Professional

Five questions to ask yourself, and five to ask your team By Fred Dickerman When Uptime Institute invited me to present at Symposium this year, I noticed that the event theme was Empowering the Data Center Professional. Furthermore, I noted…