Entries by Kevin Heslin

Non-production IT can hinder mission-critical operations

Separating production and non-production assets should be an operational requirement for most organizations. By definition, production assets support high-priority IT loads — servers that are critical to a business or business unit. In most organizations, IT will have sufficient discretion to place these assets where they have redundant power supplies, sufficient cooling and high levels of […]

How to Avoid Outages – Part Deux

A previous Uptime Intelligence Note suggested that avoiding data center outages might be as simple as trying harder. The Note suggested that management failures are the main reason that enterprises continue to experience downtime incidents, even in fault tolerant facilities. “The Intelligence Trap,” a new book by David Robson, sheds light on why management mistakes continue to […]

How to avoid outages: Try harder!

Uptime Institute has spent years analyzing the roots causes for data center and service outages, surveying thousands of IT professionals throughout the year on this topic. According to the data, the vast majority of data center failures are caused by human error. Some industry experts report numbers as high as 75%, but Uptime Institute generally reports […]

IT Outages in the Airline Industry, A New Report by the GAO

Uptime Institute’s Annual outage analysis, published early this year, called attention to the persistent problem of IT service and data center outages. Coupled with our annual survey data on outages, the analysis explains, to a degree, why investments to date have not greatly reduced the outage problem — at least from an end-to-end service view. Gathering […]

Open19 expects 2019 to be the year of “Accelerated Adoption”

We have heard for a dozen years about the Open Computing Project (OCP) and their non-traditional approach to computing hardware, from the racks to the servers, storage and networking. And over the last few years to the Open19 Foundation started to promote their alternative platform which resembles the more traditional 19-inch rack approach we have […]

PG&E Turns Power Off (a.k.a. Climate Change and the Data Center)

In our October 2018 report, A mission-critical industry unprepared for climate change, Uptime Institute Intelligence urged data center operators and owners to plan for the effects of climate change. We specifically encouraged data center owners and operators to meet with government officials and utility executives to learn about local and regional disaster preparation and response plans. […]

Proposed NFPA 855 battery standard worries Data Center industry

A furious — but late — response to the National Fire Protection Association’s (NFPA’s) proposed standard 855, Standard for the Installation of Stationary Energy Storage, should put the whole data center industry on notice that it needs to increase its participation in standards development worldwide. This is not the first time professional bodies outside of […]

Renewed Pressure for Renewables to Power the Data Center

In a recent presentation at the Energy Smart data center conference in Stockholm, Gary Cook, the Greenpeace activist who has tracked data center carbon emissions for a decade, showed a slide of logos, indicating companies that have made a commitment to use 100 percent renewable energy for their IT. Cook showed the commitment started with […]

“Think Globally, Act Locally”: Re-Evaluating Data Center Resiliency in the Face of Climate Change

The 1970s-era environmental phrase “Think globally, act locally,” is an apt way for data center operators to consider the best approach to understand and address the effects of climate change on their facilities and IT operations TODAY. Globally, we all hear that climate change threatens to bring warmer temperatures, stronger storms, rising sea levels, and […]

Fire Suppression Systems Bring Unexpected Risk

Hazards include server damage from loud noise during discharge of inert gas fire suppression systems By Kevin Heslin, with contributions from Scott Good and Pitt Turner A downtime incident in Europe has rekindled interest in a topic that never seems more than a spark away from becoming a heated discussion. In that incident, the accidental […]