Executive


Delivering IT in 2018 is All About Accountability!

It has always been incredibly difficult to align an organization’s business needs and strategies with the underlying information technologies required to get there. For many years, the long-tenured IT organization was given a tremendous amount of leeway due to the complex nature of delivering IT. IT was viewed as an almost magical discipline, something that […]

Myths and Misconceptions Regarding the Uptime Institute’s Tier Certification System

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True or false? When it comes to Tier Certification, just ask Uptime Institute By Uptime Institute Staff Uptime Institute’s Tier Classification System for data centers has reached the two-decade mark. Since its creation in the mid-1990s, Tiers has evolved from a shared industry terminology into the global standard for third-party validation of data center critical […]

Top Considerations for Addressing Data Center Facilities Management Risks

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Uptime Institute recently published “Top Considerations for Addressing Data Center Facilities Management Risks,” a guide for reducing data center risks in enterprise IT organizations . The guide comprises 14 top considerations useful for designing and running an enterprise-grade data center facilities management program. The full guide is available for download on the Uptime Institute website. […]

Japan’s Biggest Provider of Critical IT Services Earns M&O Stamp of Approval

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Nearly perfect M&O Stamp of Approval scores prove that NRI’s data centers operations are world class By Kevin Heslin Nomura Research Institute, Ltd. (NRI), a ¥18 billion ($US169 million) company that provides consulting, financial IT solutions, industrial IT solutions, and IT platform services mainly to a global financial marketplace, has earned Uptime Institute Management and […]

Highlights from Uptime Institute Symposium: Shanghai

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This week, Uptime Institute hosted its first major event in China, Uptime Institute Symposium: Shanghai. Over 400 invite-only attendees joined Uptime Institute for a day of collaborative learning at the Grand Hyatt. The photos below illustrate some highlights from the the day. Stay tuned to the Symposium website for updates on our events in North […]

CenturyLink Benefits from Its Commitment to Excellence

David Meredith says that CenturyLink’s involvement, including the M&O Stamp of Approval, with Uptime Institute provides mutual benefits. Uptime Institute’s Risk Journal for IT Infrastructure is the most recent example. CenturyLink’s commitment to operational excellence has become one of the company’s competitive advantages, and David Meredith, a senior VP at CenturyLink, has been an enthusiastic […]

Luxembourg Colo Provides Multi-Tier Options

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Luxconnect obtains different Tier Certifications to meet the needs of the changing market demands By Christine De Ridder LuxConnect, a multi-tenant, multi-tier data center and dark fiber network operator based in Luxembourg, developed an innovative strategy using Uptime Institute Tiers to differentiate the services and pricing it offers to key customer groups. In doing so, […]

When an Australian Government Department Required Operational Sustainability, Metronode Delivered

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Senior facility manager calls achieving Tier Certification of Operational Sustainability “a dream” By Kevin Heslin The New South Wales (NSW) Department of Finance, Services and Innovation (DFSI) is a government service provider and regulator for the southeastern Australian state. DFSI supports many government functions, including sustainable government finances, major public works and maintenance programs, government […]

LinkedIn’s Oregon Data Center Goes Live, Gains EIT Stamp of Approval

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Uptime Institute recently awarded its Efficient IT (EIT) Stamp of Approval to LinkedIn for its new data center in Infomart Portland, signaling that the modern new facility had exceeded extremely high standards for enterprise leadership, operations, and computing infrastructure. These standards are designed to help organizations lower costs and increase efficiency, and leverage technology for […]

Airline Outages FAQ: How to Keep Your Company Out of the Headlines

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Uptime Institute has prepared this brief airline outages FAQ to help the industry, media, and general public understand the reasons that data centers fail. The failure of a power control module on Monday, August 8, 2016, at a Delta Airlines data center caused hundreds of flight cancellations, inconvenienced thousands of customers, and cost the airline […]

Tier III Certified Facilities Prove Critical to Norwegian Colo’s Client Appeal

Green Mountain melds sustainability, reliability, competitive pricing, and independent certifications to attract international colo customers By Kevin Heslin Green Mountain operates two unique colo facilities in Norway, having a total potential capacity of several hundred megawatts. Though each facility has its own strengths, both embody the company’s commitment to providing secure, high-quality service in an […]

Top 10 Considerations for Enterprises Progressing to Cloud

Industry data from Uptime Institute and 451 Research evidence a rapid rate of cloud computing adoption for enterprise IT departments. Organizations weigh cloud benefits and risks, and also evaluate how cloud will impact their existing and future data center infrastructure investment. In this video, Uptime Institute COO Julian Kudritzki and Andrew Reichman, Research Director at […]

FORTRUST Gains Competitive Advantage from Management and Operations

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FORTRUST regards management and operations as a core competency that helps it win new clients and control capital and operating expenses Shortly after receiving word that FORTRUST had earned Uptime Institute’s Tier Certification for Operational Sustainability (Gold) for Phase 7 of its Denver data center, Rob McClary, the company’s executive vice president and general manager, […]

Reduce Data Center Insurance Premiums

Uptime Institute President Lee Kirby and Stephen Douglas, Risk Control Director for CNA, an insurance and risk control provider for the software and IT services industry recently coauthored an article for Data Center Knowledge: Lowering Your Data Center’s Exposure to Insurance Claims. In this follow on, Kirby discusses how companies can reduce insurance premiums by […]

Identifying Lurking Vulnerabilities in the World’s Best-Run Data Centers

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Peer-based critiques drive continuous improvement, identify lurking data center vulnerabilities By Kevin Heslin Shared information is one of the distinctive features of the Uptime Institute Network and its activities. Under non-disclosure agreements, Network members not only share information, but they also collaborate on projects of mutual interest. Uptime Institute facilitates the information sharing and helps […]

Ignore Data Center Water Consumption at Your Own Peril

Will drought dry up the digital economy? With water scarcity a pressing concern, data center owners are re-examining water consumption for cooling. By Ryan Orr and Keith Klesner In the midst of a historic drought in the western U.S., 70% of California experienced “extreme” drought in 2015, according to the U.S. Drought Monitor. The state’s […]

Bank of Canada Achieves Operational Excellence

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The team approach helped the Bank earn Uptime Institute’s M&O Stamp of Approval By Matt Stansberry The Bank of Canada is the nation’s central bank. The Bank acts as the fiscal agent of the Canadian government, managing its public debt programs and foreign exchange reserves and setting its monetary policy. It also designs, issues, and […]

IT Sustainability Supports Enterprise-Wide Efforts

Raytheon integrates corporate sustainability to achieve savings and recognition By Brian J. Moore With a history of innovation spanning 92 years, Raytheon Company provides state-of-the-art electronics, mission systems integration, and other capabilities in the areas of sensing, effects, command, control, communications, and intelligence systems, as well as a broad range of mission support services in […]

Tier Certification for Modular and Phased Construction

Special care must be taken on modular and phased construction projects to avoid compromising reliability goals. Shared system coordination could defeat your Tier Certification objective By Chris Brown Today, we often see data center owners taking a modular or phased construction approach to reduce the costs of design, construction, and operation and build time. Taking […]

Failure Doesn’t Keep Business Hours: 24×7 Coverage

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A statistical justification for 24×7 coverage By Richard Van Loo As a result of performing numerous operational assessments at data centers around the world, Uptime Institute has observed that staffing levels at data centers vary greatly from site to site. This observation is discouraging, but not surprising, because while staffing is an important function for […]

Examining and Learning from Complex Systems Failures

Conventional wisdom blames “human error” for the majority of outages, but those failures are incorrectly attributed to front-line operator errors, rather than management mistakes By Julian Kudritzki, with Anne Corning Data centers, oil rigs, ships, power plants, and airplanes may seem like vastly different entities, but all are large and complex systems that can be […]

IT Chargeback Drives Efficiency

Allocating IT costs to internal customers improves accountability, cuts waste By Scott Killian You’ve heard the complaints many times before: IT costs too much. I have no idea what I’m paying for. I can’t accurately budget for IT costs. I can do better getting IT services myself. The problem is that end-user departments and organizations […]

AIG Tells How It Raised Its Level of Operations Excellence

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By Kevin Heslin and Lee Kirby Driving operational excellence across multiple data centers is exponentially more difficult than managing just one. Technical complexity multiplies as you move to different sites, regions, and countries where codes, cultures, climates, and other factors are different. Organizational complexity further complicates matters when the data centers in your portfolio have […]

Meeting the M&O Challenge of Managing a Diverse Data Center Footprint: John Sheputis and Don Jenkins, Infomart

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By Matt Stansberry and Lee Kirby Driving operational excellence across multiple data centers is exponentially more difficult than managing just one. Technical complexity multiplies as you move to different sites, regions, and countries where codes, cultures, climates and other factors are different. Organizational complexity further complicates matters when the data centers in your portfolio have […]

The Calibrated Data Center:  Using Predictive Modeling

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Better information leads to better decisions By Jose Ruiz New tools have dramatically enhanced the ability of data center operators to base decisions regarding capacity planning and operational performance like move, adds, and changes on actual data. The combined use of modeling technologies to effectively calibrate the data center during the commissioning process and the […]

Avoiding Data Center Construction Problems

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Experience, teamwork, and third-party verification are keys to avoiding data center construction problems By Keith Klesner In 2014, Uptime Institute spoke to the common conflicts between data center owners and designers. In our paper, “Resolving Conflicts Between Data Center Owners and Designers” [The Uptime Institute Journal, Volume 3, p 111], we noted that both the […]

Improve Project Success Through Mission Critical Commissioning

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Rigorous testing of data center components should be a continuous process By Ryan Orr, with Chris Brown and Ed Rafter Many data center owners and others commonly believe that commissioning takes place only in the last few days before the facility enters into operation. In reality, data center commissioning is a continuous process that, when […]

Data center design goals and certification of proven achievement are not the same

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On March 13, 2015, Data Center Knowledge published an article “ViaWest Accused of Misleading Customers in Las Vegas”. The following is excerpted from the article. ViaWest, the Shaw Communications-owned data center service provider, is being accused of misleading customers about reliability of its Las Vegas data center. Nevada Attorney General Adam Laxalt’s office has asked […]

Proper Data Center Staffing is Key to Reliable Operations

The care and feeding of a data center By Richard F. Van Loo Managing and operating a data center comprises a wide variety of activities, including the maintenance of all the equipment and systems in the data center, housekeeping, training, and capacity management for space power and cooling. These functions have one requirement in common: […]

Empowering the Data Center Professional

Five questions to ask yourself, and five to ask your team By Fred Dickerman When Uptime Institute invited me to present at Symposium this year, I noticed that the event theme was Empowering the Data Center Professional. Furthermore, I noted that Uptime Institute described the Symposium as “providing attendees with the information to make better […]

RagingWire’s Jason Weckworth Discusses the Execution of IT Strategy

In this series, Uptime Institute asked three of the industry’s most well recognized and innovative leaders to describe the problems facing enterprise IT organizations. Jason Weckworth examined the often-overlooked issue of server hugging; Mark Thiele suggested that service offerings often did not fit the customer’s long-term needs; and Fred Dickerman found customers and providers at […]

Mark Thiele from Switch examines the options in today’s data center industry

In this series, three of the industry’s most well-recognized and innovative leaders describe the problems facing enterprise IT organizations today. In this part, Switch’s Mark Thiele suggests that service offerings often don’t fit customer’s long-term needs. Customers in the data center market have a wide range of options. They can choose to do something internally, […]

Annual Data Center Industry Survey 2014

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The fourth annual Uptime Institute Data Center Industry Survey provides an overview of global industry trends by surveying 1,000 data center operators and IT practitioners. Uptime Institute collected responses via email February through April 2014 and presented preliminary results in May 2014 at the 9th Uptime Institute Symposium: Empowering the Data Center Professional. To immediately […]

Data Center Cooling: CRAC/CRAH redundancy, capacity, and selection metrics

Striking the appropriate balance between cost and reliability is a business decision that requires metrics By Dr. Hussein Shehata This paper focuses on cooling limitations of down-flow computer room air conditioners/air handlers (CRACs/CRAHs) with dedicated heat extraction solutions in high-density data center cooling applications. The paper also explains how higher redundancy can increase total cost […]

Executive Perspectives on the Colocation and Wholesale Markets

An interview with CenturyLink’s David Meredith and Drew Leonard By Matt Stansberry Through our survey data and interactions with global Network members, Uptime Institute has noted large enterprise companies that have gone from running their own data centers exclusively to augmenting with some form of outsourced infrastructure. Does this match your experience? Do you see […]

A Holistic Approach to Reducing Cost and Resource Consumption

Data center operators need to move beyond PUE and address the underlying factors driving poor IT efficiency. By Matt Stansberry and Julian Kudritzki, with Scott Killian Since the early 2000s, when the public and IT practitioners began to understand the financial and environmental repercussions of IT resource consumption, the data center industry has focused obsessively […]

Explaining the Uptime Institute’s Tier Classification System

An abbreviated version of this column was written for Data Center Knowledge in response to an interview with AFCOM Denver Chapter President Hector Diaz, on September 11, 2014. Uptime Institute’s Tier Classification System for data centers is approaching the two decade mark. Since its creation in the mid-1990s, the system has evolved from a shared […]

Start With the End in Mind!

Involving operations at the beginning of a data center capital project is a good way to reduce TCO and gain other benefits By Lee Kirby As the data center industry grows in geographic breadth and technological sophistication, it is natural that design professionals, owners and operators pay attention to the capital-intensive effort of designing and […]

Resolving the Data Center Staffing Shortage

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The availability of qualified candidates is just part of the problem with data center staffing; the industry also lacks training and clear career paths attractive to recruits. The data center industry is experiencing a shortage of personnel. Uptime Institute Founder Ken Brill, as always, was among the first to note a trend, mentioning it more […]

Resolving Conflicts between Data Center Owners and Designers

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Improving communication between the enterprise and design engineers during a capital project For over 10 years, Uptime Institute has sought to improve the relationship between data center design engineers and data center owners. Yet, it is clear that issues remain. Uptime Institute’s uniquely unbiased position—it does not design, construct, commission, operate, or provision equipment to […]

Decommissioning as a Discipline: Server Roundup Winners Share Success

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How did these six enterprises find and eliminate so much waste? Comatose IT equipment, servers long abandoned by application owners and users but still racked and running, are hiding in plain sight within even the most sophisticated IT organizations. Obsolete or unused servers represent a double threat in terms of energy waste—squandering power at the […]

Data Center Cost Myths: SCALE

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What happens when economies of scale is a false promise? By Chris Crosby   Chris Crosby is a recognized visionary and leader in the data center space, Founder and CEO of Compass Datacenters. Mr. Crosby has more than 20 years of technology experience and 10 years of real estate and investment experience. Previously, he served […]

The data center in 2020 and beyond

In this keynote video from 2014 Uptime Institute Symposium, Andy Lawrence, Research Director at 451 Research, provides an overview of what a data center might look like in 2020 and beyond. This presentation covers how all the various new technologies might be combined with new data center services, along with extrapolated improvements in processing, storage […]

Designing Netflix’s Content Delivery Network

David Fullagar, Director of Content Delivery Architecture at Netflix, presents at Uptime Institute Symposium 2014. In his presentation, Fullagar discusses the hardware design and open source software components of Netflix Open Connect, the custom-designed content delivery network that enables Netflix to handle its massive video-streaming demands, and explains how these designs are well-suited to other […]

How FORCSS Works: Case Study 1

This paper launches the Uptime Institute FORCSS Case Study Series and introduces the FORCSS Index Uptime Institute FORCSS is a means to capture, compare, prioritize, and communicate the benefits, costs, and impacts of multiple IT deployment alternatives. Deployment alternatives may include owned/existing data centers, commercial data centers (wholesale, retail, colocation, managed service), or IaaS (including […]

2014 Uptime Institute Data Center Survey Results

Uptime Institute Director of Content and Publications, Matt Stansberry, delivers the opening keynote from Uptime Institute Symposium 2014: Empowering the Data Center Professional. This is Uptime Institute’s fourth annual survey, and looks at data center budgets, energy efficiency metrics, and adoption trends in colocation and cloud computing.

Introducing Uptime Institute’s FORCSS System

A new process to compare IT deployment options across both in-house and outsourced alternatives By Julian Kudritzki and Matt Stansberry, Uptime Institute Uptime Institute FORCSS™ is an original system to capture, compare, and prioritize the various impacts to the many IT deployment alternatives. On an ongoing basis, enterprise organizations decide to deploy IT assets in […]

Building a data center facilities management team from scratch

The Dream Job By Fred Dickerman Editor’s note: Mr. Dickerman’s feature on the challenges of starting a Facilities Team breaks new and unexpected ground, as Mr. Dickerman adapts the new FORCSS methodology to help resolve a staffing question in a hypothetical case. The Uptime Institute did not anticipate this use of FORCSS as it developed […]