Entries by Andy Lawrence

Are IT Infrastructure Outages Getting Longer?

One of the findings of Uptime Institute’s recently published report Annual outage analysis 2020 is that the most serious categories of outages — those that cause a significant disruption in services — are becoming more severe and more costly. This isn’t entirely surprising: individuals and businesses alike are becoming ever more dependent on IT, and it is […]

The spectre of ransomware

Uptime Institute Intelligence plans to release its 2019/2020 outages report shortly. This report will examine the types, causes and impacts of public outages, as well as further analyze the results of a recent Uptime survey on outages and impacts. The data will once again show that serious IT service interruptions are common and costly, with […]

Outages drive authorities and businesses to act

Big IT outages are occurring with growing regularity, many with severe consequences. Executives, industry authorities and governments alike are responding with more rules, calls for more transparency and a more formal approach to end-to-end, holistic resiliency. Creeping criticality IT outages and data center downtime can cause huge disruption. That is hardly news: veterans with long […]

Surveillance Capitalism and DCIM

In her book “Surveillance Capitalism,” the Harvard scholar Shoshana Zuboff describes how some software and service providers have been collecting vast amounts of data, with the goal of tracking, anticipating, shaping and even controlling the behavior of individuals. She sees it as a threat to individual freedom, to business and to democracy. Zuboff outlines the […]

Top-10 Digital Infrastructure Trends for 2020

The digital infrastructure industry continues to grow and change at a striking price. Across the world, a thriving community of investors, designers, owners and operators are grappling with many of the same issues: resiliency and risk, the impact of cloud, the move to the edge, rapid innovation, and unpredictable (although mostly upward) demand.  What should […]

99 Red Flags

One of the most widely cited metrics in the IT industry is for availability, expressed in the form of a number of nines: three nines for 99.9% availability (minutes of downtime per year), extending to six nines — 99.9999% — or even, very rarely, seven nines. What this should mean in practice is show in […]

Outage Reporting in Financial Services

In the movie “Mary Poppins,” Mr. Banks sings that a British bank must be run with precision, and that “Tradition, discipline and rules must be the tools.” Otherwise, he warns, “Disorder! Chaos!” will ensue. One rule, introduced by the UK Financial Conduct Authority (FCA) in 2018, suggests that disorder and chaos might be quite common […]